FAQs

Firstly turn your water off at the water main to your house. This is generally done at the toby box
where your water metre is read(usually on the pavement outside your boundary).
If you have a tank with a pump, turn off the power supply to the pump. Turn off the power to the hot
water cylinder

If you can repair the tap and restore the shine on its finish, tap repair is a perfect option. However,
often we find that if your tap is from 5-10yrs old or older it may be harder to find the correct parts to
fit that exact make and model. Then tap replacement may be easier (and possibly cheaper!).

A single drop from once tap may not seem like a lot. In fact, it takes 20,000 drops to equal a
single litre. But think about it this way:

• If you have one tap that leaks 10 times a minute, that’s 14,400 drips per day – 300
  litres per year from a single tap!
• Multiply that by three taps and it’s almost 1,000 litres!

  If you want to figure out how much your tap is leaking, count how many times it drips in a
  minute. Once you figure that out, you can figure out how many times it drips per hour –
  number of drips x 60 – or per day – drips x 1440. From there, you can divide the total number
  of drips into 20,000 to get the number of litres you could save by calling us for tap repair!

You really shouldn’t put ANYTHING down your toilet, except what’s supposed to go down there.
Avoid putting in things like:

• Baby wipes, napkins, facial tissue or paper towels. While these will flush fine, they don’t
  break down the way toilet tissue does and will cause clogs or damage your septic
  system.
• Sanitary products or diapers
• Q-tips, cotton balls or dental floss
• Hair
• Food scrap
• Small toys
• Cat litter

Yes – in fact, there are a lot of things that should never go down a garbage disposal. Fibrous foods,
including celery, asparagus and artichokes can wrap around the blades and choke them. In addition,
you should avoid putting down:

• Potato skins
• Bone fragments and eggshells
• Banana peels
• Fats / grease
• Unpopped popcorn kernels
• Onion skins
• Fruit pits and seeds
• Stringy vegetables like asparagus and celery